Celebrating Verlingue UK’s IIC Reaccreditation
Since 2018, Verlingue UK has proudly held the Investor in Customers (IIC) GOLD accreditation — and this month, they are delighted to announce that they have once again been awarded GOLD for the seventh consecutive year.
Understanding the IIC Standard
What is IIC?
IIC is an independent, evidence-based assessment that evaluates how well companies understand, serve, and build loyalty with their clients. It measures performance across four key pillars:
- Understanding customer needs
- Meeting those needs
- Delighting customers
- Creating loyalty
Achieving GOLD, the highest possible recognition, means demonstrating exceptional service, trust, and consistency.
More Than a Badge: A Commitment to Excellence
Why does this matter?
In a competitive broking market, anyone can promise great service. But GOLD proves we deliver through measurable, third-party validation.
It also reinforces our values:
- Exceptional – We listen, we solve, we serve brilliantly
- Proud – We show up with care, integrity, and purpose
This accreditation is not just a mark of past success — it is part of our future growth strategy, helping us:
- Build client trust
- Empower our people
- Integrate new teams into a shared culture of customer excellence